We understand plans change — this policy keeps things fair and safe for everyone.

Cancellations

Customers may cancel or reschedule their fueling appointment up to 1 hour before their scheduled service time at no charge. The full service fee will be refunded automatically once the cancellation is processed. Cancellations are not accepted within 1 hour of the scheduled service window, as our technician has already been dispatched.

No-Shows / Inaccessible Vehicles

If our technician arrives and cannot access the vehicle due to:

Blocked or unsafe access
Incorrect location information
Aggressive animals
Unsafe weather conditions at the vehicle location
Locked fuel door

A $15 no-access service fee may apply.

Refunds

Refunds may be issued if:

We are unable to complete fueling due to our error
Incorrect fuel type was dispensed by Gassed Up
Billing errors occur

Delivery fees are non-refundable once a technician is dispatched.

Weather Delays

Severe weather may delay or reschedule service for safety. In these cases, no cancellation fees apply.

Subscription / Fleet Billing

Subscription and fleet accounts are billed per service agreement terms.